zzok Terms & Conditions — Please Read Before Playing

2. Eligibility Requirements

To register a zzok account and use the Services, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age. zzok operates strictly as a 21+ platform. Players under the age of 21 are not permitted to register, deposit funds, or participate in any game or betting market.
• You must be registering on your own behalf and for your own personal, recreational use only. Registration on behalf of a third party is strictly prohibited.
• You must provide accurate, truthful, and complete information during registration, including your real name, date of birth, and a mobile number that you personally control.
• You must not have had a previous zzok account that was closed, suspended, or terminated by zzok for any breach of these Terms. Opening a new account to circumvent a suspension or termination is prohibited.
• You must not be registered on any self-exclusion list or have communicated a request to self-exclude from online gambling platforms. zzok will honour self-exclusion requests and is not liable for failures arising from misrepresentation of self-exclusion status at registration.

zzok may request documentary evidence of age, identity, or address at any time during your account lifecycle. Failure to provide requested documentation within a reasonable timeframe will result in account restrictions including suspension of withdrawal functionality until the verification is completed to zzok's satisfaction.

4. Deposits and Withdrawals

zzok accepts deposits and processes withdrawals through the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following terms apply to all financial transactions on the platform:

• Minimum deposit: ৳200. There is no maximum deposit limit, though zzok reserves the right to request source-of-funds documentation for large deposits in accordance with its responsible gaming obligations.
• All deposits must be made from a payment account registered in your own name. Deposits from accounts belonging to third parties will be returned and may trigger an account review.
• Withdrawals will be processed to the same payment method used for the original deposit where technically possible. zzok reserves the right to request identity verification before processing any withdrawal.
• Withdrawal requests are typically processed within minutes for bKash and Nagad, and within one business day for card-based methods. Processing times may vary during periods of high demand or system maintenance.
• zzok does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction charges. zzok is not responsible for any third-party fees levied by your mobile wallet or bank.

All transactions on the zzok platform are denominated in Bangladeshi Taka (৳ / BDT). zzok does not operate multi-currency accounts. If your payment provider converts currency at the point of transaction, any exchange-rate difference is not recoverable from zzok.

6. Betting and Gaming Rules

The following general rules apply to all betting and gaming activity on the zzok platform. Game-specific rules are displayed within the individual game interfaces and form part of these Terms by reference:

• Bets are final once confirmed. zzok does not accept cancellation requests for placed bets except in the limited circumstances described in individual game or betting market rules (e.g., a cricket match abandoned before the minimum qualifying overs are completed).
• All odds and game outcomes on the zzok platform reflect genuine market probabilities or statistically random results generated by certified RNG systems. zzok does not manipulate odds or outcomes.
• In the event of a technical error during a game session — including but not limited to disconnection, software malfunction, or power failure — zzok will endeavour to resolve the session outcome based on the game state at the point the error occurred. Where the game state cannot be reliably determined, the bet may be voided and the stake returned.
• Cricket betting markets are subject to the official result as determined by the relevant governing body (e.g., ICC, BCB, BCCI). In the event of a match abandonment, postponement, or any official result revision, zzok will settle markets in accordance with its published cricket betting rules.
• zzok reserves the right to void any bet that it determines was placed based on inside information, misuse of the platform, exploitation of a software error, or any other activity that constitutes unfair advantage. Any winnings arising from voided bets will be forfeited.

7. Prohibited Conduct

The following activities are strictly prohibited on the zzok platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balances and bonus funds, and permanent exclusion from the platform:

• Using any software, bot, script, algorithm, or automated system to place bets, manipulate game outcomes, or exploit any feature of the zzok platform in a manner not consistent with genuine manual play.
• Opening or operating more than one zzok account, whether using your own personal details, the details of a family member, or fabricated identity information.
• Depositing funds using a payment account not registered in your own name, or facilitating deposits on behalf of another player.
• Attempting to launder funds through the zzok platform, including depositing funds with no genuine intention to use the Services and seeking to withdraw those funds as clean currency.
• Colluding with other players to manipulate the outcome of any game or betting market, including but not limited to chip dumping in poker or live casino games, and coordinated arbitrage betting across multiple accounts.
• Providing false identity information during registration or verification, or impersonating another person at any point during the use of the zzok Services.

zzok actively monitors account activity for indicators of prohibited conduct. Where prohibited conduct is identified or reasonably suspected, zzok reserves the right to suspend the account, freeze the balance, withhold pending withdrawals, and conduct a full investigation before reaching a final determination. Players found to have engaged in prohibited conduct will not be entitled to a refund of deposited funds or return of any bonus amounts.

9. Responsible Gaming

zzok is committed to providing a safe gaming environment for adults aged 21 and above. zzok strongly encourages all players to treat gambling as a form of entertainment and to set personal limits that reflect their financial circumstances. The platform provides deposit limit tools, session time reminders, cooling-off periods, and self-exclusion options to support players who wish to manage their gaming activity. Players who feel that gambling is no longer a form of entertainment and is causing financial, personal, or psychological harm are strongly encouraged to use these tools or contact the zzok support team immediately. Further guidance is available on the zzok Responsible Gaming page.

11. Amendments to These Terms

zzok reserves the right to amend, update, or replace these Terms at any time. When material changes are made, zzok will notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the zzok website, at least seven days prior to the changes taking effect. It is your responsibility to review the updated Terms. Continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to any amended Terms, you must stop using the Services and may close your account by contacting zzok support. Your continued use of the Services following the effective date of any amendment is conclusive evidence of your acceptance of those amended Terms, whether or not you have read them. zzok recommends that you review these Terms periodically to remain informed of any changes.