zzok Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains what personal information zzok collects, why we collect it, how it is used, and the rights you hold over your own data.
1. Introduction
This Privacy Policy ("Policy") describes how zzok ("zzok", "we", "us", or "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you" or "your") who access or use the zzok website at zzok.vu and the services available through it (collectively, the "Services"). This Policy should be read alongside the zzok Terms and Conditions, which govern your use of the Services.
By registering an account with zzok and using the Services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Services. zzok may update this Policy from time to time; continued use of the Services following notification of a material update constitutes acceptance of the revised Policy.
zzok does not sell your personal data to third parties. We do not use your data for advertising profiling outside of communications directly related to your zzok account and the Services. Your data is used only for the purposes described in this Policy.
2. Information We Collect
zzok collects personal information through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and from third-party payment providers when you make a transaction. The categories of personal information we collect are described below.
Identity & Contact Data
Full name, date of birth, mobile number, and any identity document information submitted during KYC verification. This data is collected at registration and during account verification processes.
Financial & Transaction Data
Records of deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. zzok does not store raw mobile wallet numbers — payment data is tokenised at the point of transaction by the respective payment provider.
Device & Session Data
Device type, operating system, browser type and version, IP address, and session timestamps. This data is collected automatically when you access the zzok platform and is used to detect fraudulent activity and maintain platform security.
Gaming & Betting Activity
Records of bets placed, games played, wager amounts, game outcomes, bonus redemptions, and session durations. This data is integral to the delivery of the Services and to the operation of responsible gaming tools.
Communications Data
Records of any support communications you initiate with zzok via email or any other contact channel made available by the platform. These records are retained for quality assurance and dispute resolution purposes.
3. How We Use Your Information
zzok uses the personal information it collects only for legitimate purposes connected to the operation of the platform and the delivery of the Services. The specific purposes for which your data is used are as follows:
- To create and manage your zzok account, including verifying your identity and age in compliance with the 21+ eligibility requirement and our KYC obligations.
- To process deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions conducted through your account.
- To deliver and operate the gaming and betting Services, including settling bets, distributing winnings, applying bonuses, and maintaining game session records.
- To detect, investigate, and prevent fraudulent activity, money laundering, account misuse, bot activity, and any other conduct that violates the zzok Terms and Conditions or applicable law.
- To operate responsible gaming tools including deposit limit enforcement, session time monitoring, cooling-off period management, and self-exclusion processing in accordance with our responsible gaming commitments.
- To send you transactional communications related to your account, including deposit confirmations, withdrawal notifications, and security alerts. We may also send you promotional communications about bonuses and offers — you may opt out of promotional communications at any time by contacting our support team.
zzok does not use automated decision-making or profiling processes that produce legal or similarly significant effects on individuals, beyond the automated fraud and responsible gaming monitoring described above. If you have concerns about how your data is used for any of the purposes above, you may contact the zzok support team using the email address in the footer of this website.
4. Legal Basis for Processing
zzok processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:
Contractual Necessity
Processing that is necessary to perform the contract between you and zzok (i.e., the Terms and Conditions you accepted at registration). This covers account creation, deposit and withdrawal processing, bet settlement, and delivery of the Services you have requested.
Legitimate Interests
Processing that serves zzok's legitimate interests in operating a secure, fair, and responsible gaming platform — including fraud prevention, anti-money-laundering monitoring, responsible gaming tool operation, and platform security. zzok has assessed that these interests are not overridden by your privacy rights in the context of these specific processing activities.
Consent
Where zzok relies on your consent — for example, for the sending of promotional communications about bonuses and offers — you may withdraw that consent at any time by contacting the support team. Withdrawal of consent will not affect the lawfulness of any processing carried out before withdrawal.
5. Sharing Your Information
zzok does not sell your personal data. We share personal information only in the limited circumstances set out below, and only to the extent necessary for the specified purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum transaction data required to process deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
- Game providers: game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session-level data necessary to deliver game content and resolve technical disputes. Game provider data sharing is limited to what is strictly required for game delivery.
- Legal and regulatory authorities: zzok will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or other legal obligation. zzok will notify you of such disclosure where legally permitted to do so.
- Fraud prevention and security partners: in cases of suspected fraud, money laundering, or account misuse, zzok may share relevant account and transaction data with specialist fraud prevention services or security partners engaged by zzok for this purpose.
In all cases where zzok shares data with third-party service providers, those providers are required to handle the data in a manner consistent with this Policy and to use it only for the purposes for which it was shared. zzok does not permit third-party service providers to use shared data for their own independent commercial purposes.
6. Payment Data Security
All financial transactions on zzok are processed over SSL-encrypted connections. This means your payment data — including your bKash number, Nagad number, or card details — is encrypted during transmission and cannot be intercepted by third parties in transit. zzok uses tokenisation for payment processing: when you use bKash or Nagad, the transaction is authenticated directly between your mobile wallet and the payment provider's secure API. zzok receives a transaction reference token, not your raw mobile wallet number. For Visa and Mastercard transactions, card data is handled exclusively by the card processing partner and is never transmitted to or stored on zzok's own servers in raw form.
In addition to encryption, zzok applies access controls to limit which internal systems and personnel can view transaction records. Financial records are accessible only on a need-to-know basis for fraud investigation, account management, and dispute resolution purposes. zzok does not display full payment account numbers at any point within the player account interface — only masked identifiers (e.g., the last four digits of a card number or the last three digits of a mobile wallet number) are shown.
7. Your Privacy Rights
As a zzok player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the zzok support team using the email address displayed in the footer of this website.
Right of Access
You may request a copy of the personal data zzok holds about you. Requests will be fulfilled within 30 days of verification of your identity.
Right to Rectification
If any personal data zzok holds about you is inaccurate or incomplete, you may request that it be corrected. Contact support with details of the correction required.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. Note that zzok is required to retain certain data (e.g., transaction records, KYC documentation) for legal and regulatory compliance periods even after account closure.
Right to Object
You may object to processing carried out on the basis of legitimate interests. zzok will consider your objection and cease the processing unless there are compelling legitimate grounds that override your interests.
Right to Data Portability
Where processing is based on consent or contractual necessity, you may request that zzok provide your personal data in a structured, machine-readable format so that it can be transferred to another service if you wish.
Right to Withdraw Consent
Where zzok processes your data on the basis of your consent (e.g., for promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
8. Cookies and Tracking Technologies
zzok uses cookies and similar tracking technologies on the zzok.vu website to support platform functionality, maintain session state, and carry out basic analytics. The following types of cookies are used:
- Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and ensure secure navigation between pages. Essential cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: zzok uses basic session analytics to understand aggregate usage patterns — for example, which pages are most frequently visited and where users encounter errors. This data is used in anonymised, aggregated form only and is not linked back to individual player accounts.
- Security cookies: short-lived cookies used to support CSRF protection, rate limiting, and other security measures that protect your account from unauthorised access attempts.
zzok does not use third-party advertising cookies or cross-site tracking pixels. You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including your ability to maintain a logged-in session.
9. Data Retention
zzok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and for as long as is required to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide: account data (name, date of birth, contact details) is retained for the duration of the active account and for a minimum of five years following account closure; transaction records are retained for a minimum of five years in accordance with financial record-keeping requirements; KYC documentation is retained for a minimum of five years following the completion of the verification process or account closure, whichever is later; support communications are retained for a minimum of two years from the date of the communication.
When personal data is no longer required for the purpose for which it was collected and there is no legal or regulatory obligation requiring its continued retention, zzok will securely delete or anonymise the data. Anonymised data — data from which all identifying information has been irreversibly removed — may be retained beyond these periods for aggregate analytics purposes.
10. Children and Minors
The zzok platform is strictly for adults aged 21 and above. zzok does not knowingly collect personal data from any individual under the age of 21. If zzok discovers or is notified that it has collected personal data from a person under the age of 21, it will immediately close that account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment method from which they originated. zzok enforces age verification through its KYC process and reserves the right to request proof of age from any account holder at any time.
⚠️ 21+ Only. If you believe a minor has registered an account on the zzok platform, please contact the support team immediately at the email address shown in the footer. zzok takes reports of underage account use with the utmost seriousness and will investigate all such reports promptly.
11. Changes to This Privacy Policy
zzok may update this Privacy Policy from time to time to reflect changes in the way we operate, changes to applicable law, or improvements to our data protection practices. When material changes are made, zzok will notify registered players via the mobile number or email address associated with their account, or by displaying a clear notice on the zzok.vu website, at least seven days before the changes take effect.
The date at the top of this Policy indicates when it was last updated. It is your responsibility to review this Policy periodically. Your continued use of the zzok Services following the effective date of any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should stop using the Services and may close your account by contacting the support team.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way zzok handles your personal data, please contact the zzok data support team using the email address displayed in the footer of this website. zzok aims to respond to all privacy-related inquiries within 48 hours. For requests to exercise your data rights (access, rectification, erasure, portability, objection, or consent withdrawal), please indicate clearly in your message which right you wish to exercise and provide sufficient identity information to allow zzok to verify your identity before processing the request.
This Policy is governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Policy that cannot be resolved through direct communication with zzok support will be subject to the dispute resolution process set out in the zzok Terms and Conditions.
Questions About Your Privacy?
Learn more about zzok on our About Us page, or visit our FAQ for quick answers about accounts, deposits, and platform security.